‣ Company Name : TIDE
‣ Post Name :Customer Associate
‣ Qualification : Any Graduate /12th Pass
‣Salary : 25kto 30k
‣ Sector :Private, Full time
‣ Location : Hyderabad, INDIA On-Site Job Profile
‣ Company Website : https://www.tide.co/en-IN/about/
About Tide Company
Tide is a UK-based financial technology company that provides a digital business banking platform for small businesses and freelancers. It was founded in 2015 and has over 550,000 members in the UK and India
Tide is a regulated company and is authorised by the Financial Conduct Authority (FCA). It is also a member of the Financial Services Compensation Scheme (FSCS), which means that deposits are protected up to £85,000
Tide's mission is to help small businesses and freelancers succeed. It aims to do this by providing them with the financial tools and resources they need to grow their businesses
☞ Role And Responsibilities
‣You are comfortable on the phone talking to customers and experience liaising with and responding to member queries (however difficult). Customer-focused mindset is a must!
‣You are data literate
‣You have very good verbal and written English (with EF Set 50 minimum; any certificate for C1 level and above is a plus)
‣You have experience with MS Office (mostly Excel)
‣You are upbeat and energetic and possess solid problem-solving skills
‣You have robust communication with the customer and back to the business
‣You can demonstrate the ability to self-drive and multitask, your role may vary day to day as well as strong team collaboration skills working across member services and within memberships teams
☞ Qualification and Skill
‣ Experience in Fin-tech, a start-up or a fast-growing tech company
‣ Experience using Looker and/or Zendesk
‣ Experience working in subscription and/or app-based business models
‣ Experience with membership programmes
‣Background working in a customer services support function
‣Analytics knowledge to understand member plan usage and optimization
Benefits
‣ Competitive salary
‣ Self & Family Health Insurance
‣ Term & Life Insurance
‣ OPD Benefits
‣ Mental wellbeing through Plumm
‣ Learning & Development Budget
‣ WFH Setup allowance
‣ 15 days of Privilege leaves
‣ 12 days of Casual leaves
‣ 12 days of Sick leaves
‣ 3 paid days off for volunteering or L&D activities
Location
Hyderabad, INDIA On-Site Job Profile
‣ To begin, Click the 'apply button' and Read carefully
‣ Fill out Application and attached resumes and covers Letters
Please visit the Tide careers website.
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Direct Apply Link : Click Here
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