Concentrix is Hiring For Role of Team leader in operations and customer Service

Short info. Concentrix Company Hiring for role of team leader in operations and customer service in location of Mumbai. Any Graduate can apply for this job. 

‣ Company Name : Concentrix 

‣ Post Name : Team Leader 

‣ Qualification : Any Graduate 

‣Salary :  3 - 5 LPA (Expected) 

‣ Sector :Private, Full time

‣ Location : Mumbai 

‣ Company Website  :Concentrix. com

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology. The company helps brands deliver exceptional customer experiences across the customer journey, from sales and marketing to service and support. Concentrix has over 265,000 employees in over 40 countries around the world.

Concentrix offers a wide range of CX services, including:

Customer service

Technical support

Sales and marketing

Back-office processing

Consulting and advisory services

Role and Responsibilities 

‣Manage people related metrics such as shrinkage and attrition by driving employee engagement initiatives to motivate team members.

‣Staffing and Rostering.

‣Portfolio Management – Preparing DRR sheets, driving daily achievements, determining health of portfolio, portfolio analysis basis customer demographics.

‣Micro level daily tracking of accounts/ leads along with account level review on a daily basis.

‣Take corrective measures with cross functional stakeholders against Internal process gaps if any impacting Portfolio / Process / Business Performance

‣Daily follow-ups on pending cases to maximize conversions.

‣Resolving service issues impacting Portfolio Performance

‣Update feedback trails on system wherever required and sending daily reports to the concerned reporting head.

‣To effectively manage all customer/ merchant related complaints and issues.

☞ preferred Skill and knowledge 

 ‣Performance Management, Team Development, Team Motivation, Dialer Management, Excel

‣Proficient in Microsoft Office.

‣Knowledge of Sales Processes such as Farming, Data mining, Follow up mechanism, Sales Etiquette.

☞ Location :

IND Mumbai - Symphony IT Park - GST - 8TH, 9TH, 10TH, 801, 901, 1001

☞ How to apply For this role 

‣ To begin, Click the Apply Button and Open Application Form 

‣ To Read Eligibility and Responsibilities and Filled the Application form 

‣ You can also Visit Concentrix Careers Page and apply For job

Direct Apply : Click Here 

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